Returns & Exchanges
Returns & Exchanges
We hope you love your Laura B. Smith Jewelry purchase. Because many of our designs are one-of-a-kind, limited-edition, or handcrafted in small quantities, we ask that you review the following policy before requesting a return or exchange.
Return Eligibility
Eligible items may be returned within 14 days of delivery for a refund to the original form of payment.
To qualify for a return, the jewelry must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
- Free from perfume, cosmetics, scratches, alterations, or other signs of wear
Please contact Laura@LauraBSmithJewelry.com before sending any item back. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Custom or commissioned jewelry
- Personalized or altered pieces
- Earrings, for hygienic reasons
- Gift cards
- Items marked final sale
- Jewelry damaged through wear, misuse, improper storage, or failure to follow care instructions
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
We strongly recommend using a trackable and insured shipping service. Laura B. Smith Jewelry is not responsible for return packages that are lost, delayed, or damaged in transit.
Original shipping charges are nonrefundable.
Refunds
Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to the original form of payment. Please allow several business days for your bank or credit-card provider to process and post the refund.
Exchanges
Because many pieces are one-of-a-kind or available only in limited quantities, direct exchanges may not always be possible. Please contact us so we can help determine whether another piece or suitable alternative is available.
Damaged or Incorrect Orders
Please inspect your order promptly upon arrival. If an item arrives damaged or you receive the wrong item, contact Laura@LauraBSmithJewelry.com within 48 hours of delivery and include photographs of the jewelry, packaging, and shipping box. We will review the issue and work with you toward an appropriate resolution.
Contact
Questions about a return or exchange may be sent to: